We generally look at customer support, mobile apps, ethics, and other factors depending on the type of account we're reviewing. We rated Crescent Bank's accounts and services using Insider's bank account methodology. Deposits are insured up to $250,000 for an individual account, and $500,000 for a joint account. Yes, Crescent Bank is a Member FDIC bank. Most complaints fall under two categories: improper use of a credit report and incorrect information on a credit report.
However, the CFPB has received thousands of complaints about Crescent Bank's parent company, CB&T Holding Corp. The Consumer Financial Protection Bureau (CFPB) has received only one complaint about Crescent in the past year. However, remember that BBB ratings don't guarantee a company's reliability or performance.Īccording to the Identity Theft Resource Center, Crescent Bank has had no data breaches within the last five years. A strong BBB grade indicates a company responds effectively to customer complaints, maintains transparent business practices, and makes truthful advertising claims. Crescent Bank is an FDIC-member bank, so deposits are insured up to $250,000 per depositor, per account ownership type.Ĭrescent Bank is accredited by the Better Business Bureau with an A+ rating. Still, the bank provides 24/7 online access to your account. Unlike many banks, Crescent Bank doesn't offer a mobile app (the best mobile banking apps have user-friendly interfaces that make managing your account easy). A separate after-hours phone number is listed on the Crescent Bank website for nights and weekends. Live phone support is available Monday through Friday from 8 a.m. It also provides local banking services to the greater New Orleans area and online CDs to consumers nationwide. The bank is best known for offering auto loans, especially to borrowers with low credit scores. About Crescent BankĬrescent Bank is a New Orleans-based community bank that was established in 1991 as City Bank & Trust, eventually rebranding to its current name in 2022 - the name was chosen to pay homage to one of New Orleans' nicknames, the "Crescent City." Crescent Bank has three branches, with ATMs at two branches (there's no ATM at the Mandeville location). Like Crescent Bank's checking and savings accounts, you'll have to visit a branch to open a money market account. The best money market accounts right now pay much higher rates with lower minimum deposits. You'll earn a higher rate on balances of $100,000 or higher, and interest compounds monthly. There's a minimum opening deposit of $1,000 and a $10 monthly service fee each month your balance falls under that amount. The Crescent Bank Money Market Account offers check-writing capabilities, unlimited deposits, and ATM cash withdrawals (unlike some other money market accounts, this one doesn't come with a debit card).
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